Last Updated: 05/1/2025

Who We Are

Singular (“we”, “our” or “us”) operates the website www.storesingular.com (the “Site”). We are a company that provides high-quality footwear and apparel. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

Information We Collect

Personally Identifiable Information

We collect personal information from Users when they interact with our Site, such as when creating an account, placing an order, subscribing to our newsletter, or contacting customer service. This information may include:

  • Contact Information: Full name, email address, physical address, and phone number.

  • Payment Information: Credit card details or other payment information required to process orders. Payment data is securely processed by third-party providers and is not stored on our servers.

  • Authentication Data: For buyers and sellers, we may collect information to confirm product authenticity, including photos and descriptions.

Non-Personal Information

We may automatically collect non-personal information whenever Users interact with our Site, such as:

  • Browser and Device Details: Browser type, device type, operating system, and internet service provider (ISP).

  • Log Data: IP address, browser type, pages visited, time and duration of visit, and other usage statistics.

Cookies and Tracking Technologies

Our Site may use “cookies” to enhance the User experience. Cookies are small files stored on your device by your browser, which help remember settings and preferences and track Site usage. Users may configure their browser to refuse cookies or alert them when a cookie is being sent.

How We Use the Collected Information

We may use your personal information for the following purposes:

  • To Provide and Maintain Our Services: Processing orders, managing accounts, and providing customer support.

  • To Personalise User Experience: Using aggregated data to understand how Users use the Site and improve its functionality.

  • To Improve Our Site: Using feedback to enhance products, services, and overall experience.

  • To Process Payments: Using payment details solely to complete transactions.

  • To Send Periodic Communications: Sending order confirmations, updates, or responses to enquiries. With your consent, we may also send promotional information, which you can opt out of at any time.

How We Protect Your Data

We implement reasonable security measures to protect your personal information from unauthorised access, alteration, or disclosure. Sensitive data exchanged between the Site and Users is encrypted and protected via SSL (Secure Socket Layer) and other digital security measures. We also follow industry standards for payment card data security.

Data Sharing and Disclosure

We do not sell, trade, or rent Users’ personal identification information. However, we may share information in the following cases:

  • With Service Providers: We may share data with trusted third-party providers who help us operate our business (e.g., payment processors, couriers, or customer support).

  • For Legal Compliance: We may disclose information if required by law or to protect against legal liability.

  • Business Transfers: In the event of a merger, acquisition, or sale, personal data may be transferred.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, such as keeping your account active or complying with legal requirements.

  • Account Information: Retained while the account remains active.

  • Legal Compliance: Retained as required for legal obligations or dispute resolution.

Your Rights and Choices

  • Access and Update: You can access and update your personal data by logging into your account or contacting us.

  • Data Portability: You may request a copy of your personal data in a structured format.

  • Deletion: You can request deletion of your personal data, except where retention is required for legal, administrative, or security reasons.

  • Marketing Opt-Out: You can unsubscribe from marketing communications at any time using the links provided or by contacting us directly.

International Users

Please note that we may transfer, store, and process your personal data outside the country where you reside. Your data may also be processed by staff and service providers in other countries.

If we transfer your data outside the United Kingdom, we will use recognised transfer mechanisms such as the UK Standard Contractual Clauses or other adequacy agreements approved by the UK’s Information Commissioner’s Office (ICO), unless the destination country is deemed to have adequate data protection standards.

Changes to This Privacy Policy

We may update this policy periodically. The date at the top of this document reflects the most recent revision. We encourage Users to review this Privacy Policy from time to time to stay informed about how we protect and use their data. Continued use of the Site after changes indicates acceptance of the updated policy.

Contact

If you have any questions or concerns regarding this Privacy Policy, please contact us:

  • Email: info@storesingular.com

  • Address: 100 University Street, Belfast, Northern Ireland, BT7 1HE, United Kingdom