Last Updated: 05/11/2025

This Return & Refund Policy applies to purchases made at storesingular.com, operated by:

SINGULAR XIAOQIONG LTD

Company Number: NI713075

Registered office: 100 University Street, Belfast, BT7 1HE, United Kingdom

1. Right to Cancel (Consumer Right of Withdrawal)

Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations, you have the right to cancel and return your order within 14 days of delivery without providing a reason.

Once the cancellation request has been made, you have 14 days to return the item.

To exercise this right, contact us at: info@storesingular.com.

2. Conditions for Returns

To be eligible for a return:

  • The item must be unused, in perfect condition, and returned with all original packaging, accessories, and tags.

  • The return must be initiated within 14 days of receiving the product.

  • Proof of purchase is required (e.g., order confirmation email or receipt).

Non-returnable items unless faulty:

  • Personalised or custom-made items

  • Intimate items such as underwear, swimwear or hygiene-related products that have been unsealed

3. Return Process

To start a return:

  1. Email info@storesingular.com with your order number and reason for return.

    If the item is damaged or incorrect, please include photos.

  2. We will review your request and provide a Return Authorisation with instructions.

  3. Pack the item securely, including all packaging and accessories.

  4. Ship using a tracked courier service.

Return Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.

  • If the product is faulty, damaged, or incorrect, we will cover return shipping and offer a replacement or full refund.

4. Refunds

Once your return is received and inspected, we will notify you of approval or rejection within 7 business days.

Approved refunds:

  • Will be issued to the original payment method

  • Will be processed within 10 business days

  • May take additional time depending on your bank or card provider

You will receive a confirmation email when the refund has been completed.

5. Exchanges

We offer exchanges in the following situations:

  • If the product arrives faulty, damaged, or incorrect, we will cover the return shipping cost and send a replacement at no additional charge.

  • If you wish to exchange an item due to size, colour, personal preference, or any reason not related to product fault, the return shipping cost will be your responsibility. In these cases, you will need to return the item for a refund and then place a new order for the desired product.

To request an exchange, please contact us at info@storesingular.com within 14 days of delivery.

Our team will provide full instructions and, where applicable, a prepaid return label.

6. Damaged, Faulty, or Incorrect Items

If your order arrives damaged, defective or if you receive the wrong item, contact us within 48 hours of delivery with photos.

We will arrange a free return and offer either a replacement or a full refund.

7. Lost or Undelivered Orders

If your order has not arrived within the estimated delivery time, contact us and we will investigate with the courier.

If confirmed lost, we will send a replacement or issue a full refund.

8. Return Address

Approved returns should be sent to:

SINGULAR XIAOQIONG LTD

100 University Street

Belfast, BT7 1HE

United Kingdom