Last Updated: 05/11/2025

This Shipping Policy applies to purchases made at storesingular.com, operated by:

SINGULAR XIAOQIONG LTD

Company Number: NI713075

Registered office: 100 University Street, Belfast, BT7 1HE, United Kingdom

1. Shipping Costs

We offer free tracked shipping on all orders delivered within the United Kingdom.

There are no hidden fees or additional import charges for UK customers.

2. Shipping Locations

We currently ship to addresses within the United Kingdom.

We are evaluating expansion to additional regions in the future.

3. Order Processing Times

  • Orders placed before 2:00 PM (UK time) are processed on the same business day.

  • Orders placed after cut-off will be processed on the next business day.

  • Orders are not processed on weekends or UK public holidays.

You will receive a confirmation email once your order has been dispatched.

4. Delivery Timeframes

Orders are fulfilled and shipped through our global distribution network, including authorised international manufacturing and logistics partners.

Estimated delivery times:

  • Standard Delivery: 7–15 business days

Delivery times may vary due to courier delays, seasonal demand, or customs processing.

We will notify you if we expect any delay beyond this timeframe.

5. Tracking Information

Once shipped, you will receive a tracking number via email.

Tracking may take up to 72 hours to become active depending on the carrier.

6. Delivery Partners

Final delivery in the United Kingdom is completed by trusted carriers such as:

  • Royal Mail

  • Evri

  • DPD

7. Lost or Damaged Orders

If your order arrives damaged, or does not arrive within the estimated timeframe:

  1. Contact us at info@storesingular.com

  2. Provide your order number and, if applicable, photos of the packaging and product.

We will investigate with the carrier and, when confirmed:

  • Dispatch a replacement, or

  • Issue a full refund

8. Returns

For returns, exchanges or refunds, please refer to our Return & Refund Policy:

→ https://storesingular.com/return-and-refund-policy

9. Contact Us

If you have any questions about this Shipping Policy:

Email: info@storesingular.com

Address: 100 University Street, Belfast, BT7 1HE, United Kingdom

Opening Hours: Monday to Friday, 9:00–18:00 (UK time)